Privacy Policy

Privacy Policy

FlowMarsters Plumbing & Heating

Last updated: 2025

FlowMarsters Plumbing & Heating (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, or use our services.

1. Information We Collect

We may collect the following information:

a) Information you give us

• Name
• Address
• Email address
• Phone number
• Details about your enquiry or job request
• Any other information you provide when contacting us

b) Automatically collected data

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Pages visited and time spent on the website
• Cookie data (see “Cookies” section)

2. How We Use Your Information

We use your information to:

• Provide plumbing and heating services
• Respond to enquiries and quotes
• Manage bookings and appointments
• Improve our website and customer experience
• Maintain internal records
• Contact you regarding services, updates, or important notices

We do not sell your data to any third parties.

3. Legal Basis for Processing

Under UK GDPR, we process your personal data based on:

• Legitimate interest – for responding to enquiries and providing services
• Contract – when you book work with us
• Consent – when required for cookies or marketing communication

4. Sharing Your Information

We may share your information only with:

• Trusted subcontractors working on your job
• Payment processors (if used)
• Legal or regulatory bodies if required by law
• Website or IT service providers who help operate our website
  All third parties must keep your data secure and only use it for the purpose we specify.

5. Data Storage and Security

We take reasonable technical and organisational steps to protect your personal data against:

• Unauthorised access
• Accidental loss
• Misuse or disclosure

Your information is stored securely and only for as long as necessary to provide services or comply with UK legal requirements.

6. Cookies

Our website may use cookies to:

• Improve website performance
• Remember your preferences
• Analyse website traffic

You can choose to accept or decline cookies in your browser settings.

For enquiries about cookie usage, please contact us using the details below.

7. Your Data Rights (UK GDPR)

You have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data (where legally allowed)
• Object to processing
• Withdraw consent (for cookie/marketing data)
• Request restriction of processing

You can make a request anytime by contacting us.

8. Contact Us

If you have questions about this Privacy Policy, or wish to exercise any GDPR rights, please contact:

FlowMarsters Plumbing & Heating

Phone: 07340 253873